FAQ

Here you will find the answer to some of the questions you may have.

If this page does not help you with you query, please feel free to GET IN TOUCH for more information.

~ ORDERS & SHIPPING ~

HOW LONG WILL MY ORDER TAKE TO BE COMPLETED?

Please see the items description for details on the products turnaround time.

CAN I RECEIVE THE ITEM IN TIME FOR A SPECIFIC DATE?

Yes! Items can be upgraded to a priority and shipping listing, extra charges will occur for this option.

WHAT PAYMENTS DO YOU ACCEPT?

I accept many forms of payment through Etsy.

Website orders are payable through Paypal only.

HOW LONG WILL DELIVERY TAKE?

You will receive an email once your item has been dispatched stating your estimated delivery date.

IS MY ITEM INSURED?

Yes, all items are fully insured.

CAN MY ITEM BE DELIVERED TO A DIFFERENT ADDRESS?

Items can be delivered to an alternative address, please state this when placing an order.

WHAT HAPPENS IF I DO NOT RECEIVE MY ITEM?

Message me your item details and i will contact the courier and advise you of the next steps.

Not found the answers you were looking for? Pop me a message with your question.

MY ITEM ARRIVED DAMAGED?

Please send me a message with the details and photographic evidence of your damaged item. A claim will be made with the courier.

CAN I RETURN MY ITEM?

Items can only be returned if they have arrived damaged or faulty.

CAN I GET A REFUND ON MY ITEM?

Refunds are only accepted if the item is damaged or faulty.

Custom Orders are non-refundable.

HOW LONG SHOULD I WAIT FOR MY REFUND?

Refunds for damaged or faulty items will be issued within 7 workings days of receiving the item back.